theHunter: Call of the Wild
Discover an atmospheric hunting game like no other in this realistic, stunning open world – regularly updated in collaboration with the community.
Immerse yourself in the single player campaign, or share the ultimate hunting experience with friends.
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Game
theHunter: Call of the Wild -
Release date
February 2017 -
Publisher
The Challenge
Avalanche Studios found themselves in a critical situation when their existing customer service vendor proved unreliable. With a major update to theHunter: Call of the Wild on the horizon, one expected to generate significant support volume, they needed a new partner immediately.
The timing couldn't have been more challenging: they required a complete transition with minimal preparation time before a high-stakes launch.
Our Solution
We quickly recruited customer service specialists aligned with Avalanche's needs through swift team assembly.
An accelerated training program saw the team undergo intensive preparation on the game's mechanics, update features, and customer service processes.
Proactive launch preparation meant resources were positioned strategically ahead of the major update release.
Services we provided
- Customer Support
The Outcome
The major update launch proved our capabilities under pressure. We successfully handled the substantial spike in support requests without compromising customer satisfaction or quality.
Detailed performance reports were delivered to the developers, enabling rapid issue identification and resolution, alongside customer-facing notifications and banners to keep players informed throughout the update period.
Minimal dissatisfaction was recorded, and any issues that arose were quickly addressed and resolved, preventing escalation.
Rather than simply maintaining standards during the transition, we actually improved productivity metrics compared to the previous vendor.
This case demonstrates our commitment to customer service excellence even under the most demanding circumstances.
When you partner with Universally Speaking, you can expect a team that doesn't just meet expectations, but exceeds them, turning potential crises into opportunities to prove reliability and dedication.
Explore our success stories
We don't just find bugs; we eliminate risks. From compatibility testing to complex regression, our teams ensure your title is technically flawless across every platform before it reaches the player.
theHunter: Call of the Wild
Nothing ruins a hunt like a support ticket going cold. Universally Speaking's Customer Support team kept theHunter: Call of the Wild's players in the field, not stuck waiting for answers.
Hollow Knight: Silksong
When a sequel's this anticipated and this secretive, how did Universally Speaking localise six languages for a simultaneous global launch without ever seeing the game?
Little Nightmares VR: Altered Echoes
Little Nightmares is unsettling enough on a screen. Put a headset on and the scares get personal. When Altered Echoes brought the series into VR, Universally Speaking had to make sure the horror held up.
Fireside Feelings
For Indie titles, budgets are often small and bang for buck is king, so how did Universally Speaking partner with The CoLab to bring AAA quality on an Indie budget for their debut title, Fireside Feelings?
Interested in working with US?
We’re here to help you deliver world-class testing and localisation support. Let’s talk about how we can work together.
what our clients have to say
We would definitely recommend their services. What impresses me most is their flexibility and dedication to customer service. US has the ability to ramp up and down very quickly to meet changing project needs and deadlines.
Producer - Capcom
US has supported our testing requirements for our video streaming applications. US’ support is pivotal to reaching our targets and achieving submission deadlines. They are reactive and flexible to our needs allowing us to have the required support organised at short notice.
QA Manager - Amazon
Quick turnarounds, approachable, reliable, friendly and professional are just a few terms that I would associate with US. Turnaround times are all quick and of high quality. I would recommend US and I look forward to continually working with them on future projects.
Producer - 505
We’ve partnered with US for many years on multiple projects. No job is too big or too small for the team and they will always work hard to hit tight deadlines whilst still achieving the very highest quality standards.
Commercial Director - Ninja Theory
A big thank you to your entire team for all your invaluable work, and let’s continue making cool things together!
Outsourcing Manager - Remedy
US have never failed to provide a timely, friendly and high quality service. We are very happy to continue our relationship with them, and would recommend them to anyone looking for bespoke and flexible translation or QA work, with a smile.
Producer - Curve Digital
I have always been impressed with the speed and efficiency provided by US, no matter how tight the deadline, the translations are always high quality. US are ready and willing to help with any last minute changes or additions, no hassles and no fuss, professional and accommodating.
Localisation Co-Ordinator - Codemasters
