Quality Assurance
UX / Accessibility Review
A great game should be playable by everyone. Using our thoroughly vetted grading systems and industry benchmarks, we rigorously analyse your UI, controls, and accessibility features.
We identify friction points and barriers to entry, providing the expert advice you need to open your world to a wider audience and ensure no player is left out in the cold.
Using our own highly developed review system, we can provide gradings for games, that highlight strengths while also providing constructive feedback to further improve access for all players.
Readable
Visual clarity is paramount. We rigorously test your interface and game world for appropriate colour contrast, text resizing capabilities, and effective spacing to assist players with low vision. We also verify that screen readers can correctly interpret alternative descriptions and meaningful sequences, ensuring your game’s information is navigable and understandable for everyone, regardless of their visual ability.
Adaptable
Every player is unique, and your game should reflect that. We assess the depth of your customisation options, from full control remapping and granular difficulty tweaks to essential accessibility features like colour blindness modes and motion sickness adjustments. We also verify "safe mode" features, such as phobia toggles, to ensure a comfortable and inclusive experience for all.
Audible
Sound design shouldn't be a barrier to entry. We test the granularity of your audio mixer options and the effectiveness of visual indicators for key sound cues. Our teams rigorously check captioning for accuracy, timing, and readability, and verify that haptic feedback and vibration function as robust alternatives to audio alerts, ensuring deaf and hard-of-hearing players stay fully immersed.
Operable
Can your game be played effectively with limited mobility? We validate your title against a wide range of assistive technologies and alternative input devices. We test for generous time allowances on QTEs, simplified control schemes, and the ability to handle interruptions gracefully, ensuring that physical constraints never stand in the way of the gameplay loop.
Opening Your World to Everyone
Inclusivity is a mark of quality. We bring a human-centric discipline to UX and Accessibility, rigorously benchmarking your title against industry standards to remove barriers. By ensuring your game is intuitive, navigable, and playable by everyone, we elevate your project, opening your world to a wider audience and creating a truly welcoming experience for all gamers.
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150+
games supported in 2025
310K+
hours a year of best in class qa
Case Studies
Read more on some of the exciting projects we've supported, and find out how our unique flexible approach can solve unique challenges.
Generation Zero
Fighting off killer robots is hard enough without waiting a week for help. For Avalanche Studios Group’s open-world shooter, our Customer Support team brought response times down from seven days to four hours.
Call of the Wild: The Angler
The fish might get away, but player questions shouldn’t. When Avalanche Studios Group needed support for its open-world fishing game, our Customer Support team cut response times from a week to a few hours.
theHunter: Call of the Wild
Nothing ruins a hunt like a support ticket going cold. Universally Speaking's Customer Support team kept theHunter: Call of the Wild's players in the field, not stuck waiting for answers.
Hollow Knight: Silksong
When a sequel's this anticipated and this secretive, how did Universally Speaking localise six languages for a simultaneous global launch without ever seeing the game?
Interested in working with US?
We’re here to help you deliver world-class testing and localisation support. Let’s talk about how we can work together.
what our clients have to say
We would definitely recommend their services. What impresses me most is their flexibility and dedication to customer service. US has the ability to ramp up and down very quickly to meet changing project needs and deadlines.
Producer - Capcom
US has supported our testing requirements for our video streaming applications. US’ support is pivotal to reaching our targets and achieving submission deadlines. They are reactive and flexible to our needs allowing us to have the required support organised at short notice.
QA Manager - Amazon
Quick turnarounds, approachable, reliable, friendly and professional are just a few terms that I would associate with US. Turnaround times are all quick and of high quality. I would recommend US and I look forward to continually working with them on future projects.
Producer - 505
We’ve partnered with US for many years on multiple projects. No job is too big or too small for the team and they will always work hard to hit tight deadlines whilst still achieving the very highest quality standards.
Commercial Director - Ninja Theory
A big thank you to your entire team for all your invaluable work, and let’s continue making cool things together!
Outsourcing Manager - Remedy
US have never failed to provide a timely, friendly and high quality service. We are very happy to continue our relationship with them, and would recommend them to anyone looking for bespoke and flexible translation or QA work, with a smile.
Producer - Curve Digital
I have always been impressed with the speed and efficiency provided by US, no matter how tight the deadline, the translations are always high quality. US are ready and willing to help with any last minute changes or additions, no hassles and no fuss, professional and accommodating.
Localisation Co-Ordinator - Codemasters
