Quality Assurance
Live Ops
Launch day is just the beginning. We provide the long-term vigilance required to keep a live service title thriving.
From verifying storefront updates and retail checks to discrete live-environment testing, our team integrates with your roadmap to ensure stability, handle hotfixes, and maintain community trust long after the initial release.
Community
Your community is the lifeblood of your live service. We don't just test code; we monitor the pulse of your player base. By analysing user reports, forum discussions, and social sentiment, we identify emerging issues and quality of life requests, ensuring your updates directly address what your players care about most.
Light Impact
Live environments are fragile. Our "Light Impact" testing methodology allows us to verify fixes and updates on live servers with minimal disruption to the active player experience. We perform discrete, surgical tests that validate stability and functionality without alerting the wider user base or causing downtime.
Integrated Support
Live Ops moves fast, and so do we. Our teams integrate directly with your post-launch support structure, working alongside your community managers and dev teams. We provide rapid-response testing for hotfixes and weekly patches, ensuring a continuous pipeline of quality content that keeps your live service thriving.
First to Fight
When a critical issue hits a live server, every second counts. We are your first line of defence. Our rapid response teams are on standby to replicate, verify, and track high-priority live bugs the moment they are reported. We triage critical incidents immediately, giving your developers the clear data they need to deploy emergency fixes fast.
Monitoring
Stability is a 24/7 job. We provide ongoing health checks and performance monitoring for your live servers. From server load stress testing during events to verifying the integrity of daily challenges and store updates, we keep a vigilant eye on your game's vitals to prevent outages before they happen.
Stability for the Long Haul
A live game never sleeps, and neither do we.
We apply a discipline of continuous re-assesment and rapid response to your live service. By rigorously testing updates, patches, and events in real-time environments, we elevate your project, safeguarding your player base against disruption and ensuring your game’s long-term health and community trust.
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310K+
Hours a year of
best in class qa
150+
Games supported in 2025
99%
compliance
success rate in 2025
Case Studies
Read more on some of the exciting projects we've supported, and find out how our unique flexible approach can solve unique challenges.
Fireside Feelings
For Indie titles, budgets are often small and bang for buck is king, so how did Universally Speaking partner with The CoLab to bring AAA quality on an Indie budget for their debut title, Fireside Feelings?
Remastering a AAA Classic
When the title is a remake of a much acclaimed AAA classic, how do you do justice to the source material moving into new languages? Easy, you call US.
Fluent in Horror
Oooh, that was creepy. But is it creepy in Swedish? How about Japanese? When the title is a narrative horror game, getting the tone wrong breaks immersion and can turn a thriller into a farce.
Interested in working with US?
We’re here to help you deliver world-class testing and localisation support. Let’s talk about how we can work together.
what our clients have to say
We would definitely recommend their services. What impresses me most is their flexibility and dedication to customer service. US has the ability to ramp up and down very quickly to meet changing project needs and deadlines.
Producer - Capcom
US has supported our testing requirements for our video streaming applications. US’ support is pivotal to reaching our targets and achieving submission deadlines. They are reactive and flexible to our needs allowing us to have the required support organised at short notice.
QA Manager - Amazon
Quick turnarounds, approachable, reliable, friendly and professional are just a few terms that I would associate with US. Turnaround times are all quick and of high quality. I would recommend US and I look forward to continually working with them on future projects.
Producer - 505
We’ve partnered with US for many years on multiple projects. No job is too big or too small for the team and they will always work hard to hit tight deadlines whilst still achieving the very highest quality standards.
Commercial Director - Ninja Theory
A big thank you to your entire team for all your invaluable work, and let’s continue making cool things together!
Outsourcing Manager - Remedy
US have never failed to provide a timely, friendly and high quality service. We are very happy to continue our relationship with them, and would recommend them to anyone looking for bespoke and flexible translation or QA work, with a smile.
Producer - Curve Digital
I have always been impressed with the speed and efficiency provided by US, no matter how tight the deadline, the translations are always high quality. US are ready and willing to help with any last minute changes or additions, no hassles and no fuss, professional and accommodating.
Localisation Co-Ordinator - Codemasters
