theHunter: Call of the Wild
Discover an atmospheric hunting game like no other in this realistic, stunning open world – regularly updated in collaboration with the community.
Immerse yourself in the single player campaign, or share the ultimate hunting experience with friends.
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Game
theHunter: Call of the Wild -
Release date
February 2017 -
Publisher
The Challenge
Avalanche Studios found themselves in a critical situation when their existing customer service vendor proved unreliable. With a major update to theHunter: Call of the Wild on the horizon, one expected to generate significant support volume, they needed a new partner immediately.
The timing couldn't have been more challenging: they required a complete transition with minimal preparation time before a high-stakes launch.
Our Solution
We quickly recruited customer service specialists aligned with Avalanche's needs through swift team assembly.
An accelerated training program saw the team undergo intensive preparation on the game's mechanics, update features, and customer service processes.
Proactive launch preparation meant resources were positioned strategically ahead of the major update release.
Services we provided
- Customer Support
The Outcome
The major update launch proved our capabilities under pressure. We successfully handled the substantial spike in support requests without compromising customer satisfaction or quality.
Detailed performance reports were delivered to the developers, enabling rapid issue identification and resolution, alongside customer-facing notifications and banners to keep players informed throughout the update period.
Minimal dissatisfaction was recorded, and any issues that arose were quickly addressed and resolved, preventing escalation.
Rather than simply maintaining standards during the transition, we actually improved productivity metrics compared to the previous vendor.
This case demonstrates our commitment to customer service excellence even under the most demanding circumstances.
When you partner with Universally Speaking, you can expect a team that doesn't just meet expectations, but exceeds them, turning potential crises into opportunities to prove reliability and dedication.
Explore our success stories
We don't just find bugs; we eliminate risks. From compatibility testing to complex regression, our teams ensure your title is technically flawless across every platform before it reaches the player.
theHunter: Call of the Wild
Nothing ruins a hunt like a support ticket going cold. Universally Speaking's Customer Support team kept theHunter: Call of the Wild's players in the field, not stuck waiting for answers.
Hollow Knight: Silksong
When a sequel's this anticipated and this secretive, how did Universally Speaking localise six languages for a simultaneous global launch without ever seeing the game?
Digimon Story: Time Stranger
Universally Speaking provided CQA support for Bandai Namco's Digimon Story: Time Stranger, helping deliver a worldwide release that lived up to a hugely loyal fanbase.
Mafia: The Old Country – Man of Honor
2K needed linguistic QA support for the Man of Honor DLC. Here's how Universally Speaking helped bring the story to players in more languages.
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