Functional quality assurance

Play testing

Whether you're fine-tuning balance, gauging player engagement, or identifying areas of friction, play testing is essential to creating a game that feels just right.

Our team works with you to gather real-world feedback from the right players at the right time—helping you make informed design decisions and deliver the best possible experience. From early concepts to final builds, we’re here to support every stage of your game’s development.

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We offer a range of flexible play testing formats to suit your needs. Get recorded sessions with split-screen views of player reactions and gameplay, written feedback in any format you prefer, and tailored questionnaires designed to dig deeper into specific areas. For even more insight, we also conduct live interviews and group sessions to explore player experiences in real time.

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We offer a range of flexible play testing formats to suit your needs. Get recorded sessions with split-screen views of player reactions and gameplay, written feedback in any format you prefer, and tailored questionnaires designed to dig deeper into specific areas. For even more insight, we also conduct live interviews and group sessions to explore player experiences in real time.

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We offer a range of flexible play testing formats to suit your needs. Get recorded sessions with split-screen views of player reactions and gameplay, written feedback in any format you prefer, and tailored questionnaires designed to dig deeper into specific areas. For even more insight, we also conduct live interviews and group sessions to explore player experiences in real time.

Capture

Capture

We offer a range of flexible play testing formats to suit your needs. Get recorded sessions with split-screen views of player reactions and gameplay, written feedback in any format you prefer, and tailored questionnaires designed to dig deeper into specific areas. For even more insight, we also conduct live interviews and group sessions to explore player experiences in real time.

Capture

Capture

We offer a range of flexible play testing formats to suit your needs. Get recorded sessions with split-screen views of player reactions and gameplay, written feedback in any format you prefer, and tailored questionnaires designed to dig deeper into specific areas. For even more insight, we also conduct live interviews and group sessions to explore player experiences in real time.

Release Management

Store front, pricing, and even live testing all available. We help deliver when you need it most.

The Discipline of Gaming QA Elevating Every Project

True immersion demands flawless execution. We bring a specialised discipline to the unique challenges of XR, testing for comfort, interaction fidelity, and performance in 3D space. By rigorously protecting the sense of presence against technical breaks, we elevate your project, ensuring your players remain completely captivated by the virtual worlds you have built.

 

PS5
XBOX
Nintendo Switch

1.65M

Hours this year
on testing

170

AAA games
supported

Case Studies

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Generation Zero

  • Customer Support

Fighting off killer robots is hard enough without waiting a week for help. For Avalanche Studios Group’s open-world shooter, our Customer Support team brought response times down from seven days to four hours.

Generation Zero

Call of the Wild: The Angler

  • Customer Support
  • Community Management

The fish might get away, but player questions shouldn’t. When Avalanche Studios Group needed support for its open-world fishing game, our Customer Support team cut response times from a week to a few hours.

Call of the Wild: The Angler

theHunter: Call of the Wild

  • Customer Support

Nothing ruins a hunt like a support ticket going cold. Universally Speaking's Customer Support team kept theHunter: Call of the Wild's players in the field, not stuck waiting for answers.

theHunter: Call of the Wild

Hollow Knight: Silksong

  • Localization

When a sequel's this anticipated and this secretive, how did Universally Speaking localise six languages for a simultaneous global launch without ever seeing the game?

Hollow Knight: Silksong

Other Services We Offer

Functional Quality Assurance

Global Localisation

Localisation Quality Assurance

Customer Support

Play testing & Feedback

Compliance QA

Cultural Adaptation

Full Compatibility

Localised Audio & Text

UX & Accessibility

Interested in working with US?

We’re here to help you deliver world-class Play Testing support. Let’s talk about how we can work together.

what our clients have to say

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve partnered with US for many years on multiple projects. No job is too big or too small for the team and they will always work hard to hit tight deadlines whilst still achieving the very highest quality standards.

Commercial Director - Ninja Theory

A big thank you to your entire team for all your invaluable work, and let’s continue making cool things together!

Outsourcing Manager - Remedy

US have never failed to provide a timely, friendly and high quality service. We are very happy to continue our relationship with them, and would recommend them to anyone looking for bespoke and flexible translation or QA work, with a smile.

Producer - Curve Digital

I have always been impressed with the speed and efficiency provided by US, no matter how tight the deadline, the translations are always high quality. US are ready and willing to help with any last minute changes or additions, no hassles and no fuss, professional and accommodating.

Localisation Co-Ordinator - Codemasters

Want to Join the team?

From testers to translators, we’re building a global team that loves games and delivers