Customer Support Header

Universally Speaking is proud to officially present our latest service: Customer Support!

Offering a helping hand in keeping your communities happy, our team do more than answering tickets. From Player Support, Community Management, Social Media Management, and Analytics, go beyond standard customer service to give the best experience for your players. 

We've been working hard behind closed doors to make this service a possibility, and the team is excited to officially publicly announce Customer Support after working through a beta period with incredible clients, tailoring our service to meet each of our clients demands. 

Customer Support Launch

Bigger, better, outside of the box Customer Support. 

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what our clients have to say

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve worked with other vendors before, but the difference here was the level of ownership they showed. Bugs weren’t just logged—they came with context, insight, and often a solution. It felt less like outsourcing and more like having a trusted squad plugged right into our pipeline.

John Smith

We’ve partnered with US for many years on multiple projects. No job is too big or too small for the team and they will always work hard to hit tight deadlines whilst still achieving the very highest quality standards.

Commercial Director - Ninja Theory

A big thank you to your entire team for all your invaluable work, and let’s continue making cool things together!

Outsourcing Manager - Remedy

US have never failed to provide a timely, friendly and high quality service. We are very happy to continue our relationship with them, and would recommend them to anyone looking for bespoke and flexible translation or QA work, with a smile.

Producer - Curve Digital

I have always been impressed with the speed and efficiency provided by US, no matter how tight the deadline, the translations are always high quality. US are ready and willing to help with any last minute changes or additions, no hassles and no fuss, professional and accommodating.

Localisation Co-Ordinator - Codemasters

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From testers to translators, we’re building a global team that loves games and delivers